Shipping

Enjoy free shipping on all orders over $49 - Shipping for carts under this threshold will be calculated at checkout.

All orders are dispatched from our distribution centre within 1-2 business days of product dispatch date, and should arrive within 2-5 business days of product dispatch date.

Please note: US territories, Canada, Hawaii, Alaska + Puerto Rico will have different shipping timeframes and aren’t eligible for free delivery.

Due to the COVID-19 pandemic, and during busy sale times, there may be some delays, but our team and shipping partners are doing everything we can to get orders to you as quickly as possible.

Products will be delivered to the shipping address nominated by you at time of purchase. It’s your sole responsibility to ensure that the address provided is complete and accurate, please double check all the details. All orders arrive discreetly.

UH-OH! is not responsible for in-transit delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, UH-OH! will help as much as is reasonably necessary to trace a missing parcel.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, you'll need to email our Customer Service team via support@hellouhoh.com to arrange redelivery. Note you may need to pay for shipping again.

It’s very important to note that risk in the products purchased will pass to you once delivery has been made to your nominated address.

Taxes, Fees and Duties

When an order is placed and shipped to your address, there may be fees, duties, import/export as well as other charges which may be made by any national, state or local government. These charges are not included in the original shipping charge, these charges must be paid by you in addition to the amount stated on our website (your order) Charges such as VAT are also not covered by UH-OH!. If you are unsure about these charges please contact your local customs office.

Lost in Transit Policy

Once your order leaves our warehouses, our third party delivery teams do everything possible to meet our expected shipping times, however occasionally packages can go on an adventure in the postal system. If your order has not arrived by the expected date, please reach out to support@hellouhoh.com and our customer service team will do everything reasonably possible to locate your package.

Packages can only be considered lost in transit after 21 days from the final scan. Time frames are not our control. If a package is deemed lost in transit, UH-OH! can then organise your order to be resent.

Please note, we can only investigate lost orders for up to 3 months from the date of dispatch. Any orders after this time will no longer be in our delivery partner's system. If we don't hear from you within this time, our lost in transit policy is no longer valid.

If you have any other shipping questions please contact our customer service team via support@hellouhoh.com