Privacy Policy

This Privacy Policy describes how your personal information iscollected, used, and shared when you visit or make a purchase fromwww.hellouhoh.com (the “Site”).By visiting and continuing to access ourwebsite, you are agreeing to the terms and conditions set out in thisPrivacy Policy. This Privacy Policy outlines in general terms how UH-OH!and its related bodies corporate (referred to in this Privacy Policy as‘we’, ‘us’ and ‘our) collects, holds, uses and discloses your personalinformation in accordance with the applicable legislation.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain informationabout your device, including information about your web browser, IPaddress, time zone, and some of the cookies that are installed on yourdevice. Additionally, as you browse the Site, we collect informationabout the individual web pages or products that you view, what websitesor search terms referred you to the Site, and information about how youinteract with the Site. We refer to this automatically-collectedinformation as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computerand often include an anonymous unique identifier. For more informationabout cookies, and how to disable cookies, visithttp://www.allaboutcookies.org.We use cookies for the following reasons:

Enhance your online website experience;
To track and report on website usage;
To personalise your experience and make it easier for you to do what you want.
- “Log files” track actions occurring on the Site, and collect dataincluding your IP address, browser type, Internet service provider,referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchasethrough the Site, we collect certain information from you, includingyour name, billing address, shipping address, payment information(including credit card numbers, email address, and phone number. Werefer to this information as “Order Information.”

When we talkabout “Personal Information” in this Privacy Policy, we are talking bothabout Device Information and Order Information.

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device orcomputer and often include an anonymous unique identifier. For moreinformation about cookies, and how to disable cookies, visit https://allaboutcookies.org/ . We use cookies for the following reasons:

• Enhance your online website experience;
• To track and report on website usage;
• To personalise your experience and make it easier for you to do what you want.

  - “Log files” track actions occurring on the Site, and collect dataincluding your IP address, browser type, Internet service provider,referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchasethrough the Site, we collect certain information from you, includingyour name, billing address, shipping address, payment information(including credit card numbers, email address, and phone number.  Werefer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, weare talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill anyorders placed through the Site (including processing your paymentinformation, arranging for shipping, and providing you with invoicesand/or order confirmations). Additionally, we use this Order Informationto:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide youwith information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen forpotential risk and fraud (in particular, your IP address), and moregenerally to improve and optimize our Site (for example, by generatinganalytics about how our customers browse and interact with the Site, andto assess the success of our marketing and advertising campaigns).

We may use information to conduct retargeting on external marketing platforms such as social media, google and email marketing.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us useyour Personal Information, as described above. For example, we useShopify to power our online store--you can read more about how Shopifyuses your Personal Information here https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customersuse the Site--you can read more about how Google uses your PersonalInformation here https://policies.google.com/privacy . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may provide hyperlinks to third party websites that we do notcontrol. We do not accept any responsibility nor make any warrantieswith respect to the collection, use, disclosure and storage of yourpersonal information when accessing those websites. It is yourresponsibility to review the privacy policies of the websites that youare accessing.

Finally, we may also share your PersonalInformation to comply with applicable laws and regulations, to respondto a subpoena, search warrant or other lawful request for information wereceive, or to otherwise protect our rights.https://policies.google.com/privacy

TEXT MARKETING & NOTIFICATIONS
By enteringyour phone number in the checkout and initializing a purchase,subscribing via our subscription form or a keyword, you agree that wemay send you text notifications (for your order, including abandonedcart reminders) and text marketing offers. Text marketing messages willnot exceed 30 a month. You acknowledge that consent is not a conditionfor any purchase.
If you wish to unsubscribe from receiving textmarketing messages and notifications reply with STOP to any mobilemessage sent from us or use the unsubscribe link we provided you withinany of our messages. You understand and agree that alternative methodsof opting out, such as using alternative words or requests will not beaccounted as a reasonable means of opting out. Message and data ratesmay apply.
For any questions please text HELP to the number youreceived the messages from. You can also contact us for moreinformation. If you wish to opt-out please follow the procedures above.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide youwith targeted advertisements or marketing communications we believe maybe of interest to you.  For more information about how targetedadvertising works, you can visit the Network Advertising Initiative’s(“NAI”) educational page at https://thenai.org/about-online-advertising/faq

You can opt out of targeted advertising by:

  INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.

  COMMON LINKS INCLUDE:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

You can also contact UH-OH! directly to address your request.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and usepractices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personalinformation we hold about you and to ask that your personal informationbe corrected, updated, or deleted. If you would like to exercise thisright, please contact us through the contact information below.

Additionally, if you are a European resident we note that we areprocessing your information in order to fulfill contracts we might havewith you (for example if you make an order through the Site), orotherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferredoutside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your OrderInformation for our records unless and until you ask us to delete thisinformation.

MINORS

The Site is not intended for individuals under the age of 18. Allusers accessing UH-OH! (www.hellouhoh.com) must be over the age of 18years old. All people subscribing to our mailing list, social mediaplatforms must be over the age of 18 to interact, follow, like,subscribe and purchase off our website.

CHANGES

We may update this privacy policy from time to time in order toreflect, for example, changes to our practices or for other operational,legal or regulatory reasons. In this event we will notify this on ourwebsite to users.

CONTACT US

For more information about our privacy practices, if you havequestions, or if you would like to make a complaint, please contact usby e-mail at support@hellouhoh.com